Authentificator

Question

Je ne reçois pas de demande pour y mettre mon code dans l’application authentificator que dois-je faire ?

Answer 1

If you are not receiving a request to enter your code in the Microsoft Authenticator app, there are a few steps you can take:

1. Check Notifications: Ensure that notifications are enabled for the Microsoft Authenticator app on your device. Sometimes, notifications may be blocked or turned off.
2. App Permissions: Verify that the app has the necessary permissions to send notifications. You can check this in your device's settings under the app permissions section.
3. Internet Connection: Make sure your device is connected to the internet, as the app requires an active connection to receive notifications.
4. Update the App: Ensure that you are using the latest version of the Microsoft Authenticator app. Check for updates in your app store.
5. Reinstall the App: If the issue persists, try uninstalling and then reinstalling the Microsoft Authenticator app.
6. Alternative Methods: If you continue to have problems, consider using an alternative method for authentication, such as receiving a code via SMS or email, if available.

If these steps do not resolve the issue, you may need to consult Microsoft support for further assistance.

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References:

• Frequently asked questions about Microsoft Entra multifactor authentication
• Authentication methods in Microsoft Entra ID - Microsoft Authenticator app