* CODE: 0x102000, 5009, 0x2efd, 3473

Question

위 에러 코드가 계속 발생합니다.

엑셀이나 PPT를 열때마다 계속 생성되고 저장도 되지 않습니다.

Answer 1

가장 좋은 방법은 Office 설치를 완전히 복구하는 것입니다.

설정 앱(시작 메뉴의 톱니바퀴 아이콘)을 엽니다.

앱으로 이동한 다음 아래로 스크롤하여 Microsoft Office를 찾습니다.

Microsoft Office를 선택하고 수정 - 온라인 복구를 선택합니다.

이렇게 하면 Office 설치 관련 문제가 해결될 것입니다.

Answer 2

원격으로 문제를 해결해줄수 있나요?

Answer 3

The error codes you mentioned may indicate issues related to saving files in Excel or PowerPoint. Here are some potential reasons and solutions for these issues:

1. Temporary Files: Excel and PowerPoint create temporary files when saving. If the save process is interrupted (for example, by antivirus software scanning the temporary file), it may lead to errors. Ensure that your antivirus is not interfering with the save process.
2. Permissions: Make sure you have the necessary permissions to save files in the folder you are trying to use. You need both read and write permissions.
3. Third-party Add-ins: If you have third-party add-ins installed, they might be causing conflicts. Try running Excel or PowerPoint in Safe Mode to see if the issue persists. If it works in Safe Mode, consider disabling or removing the add-ins.
4. File Block Settings: If the error occurs when opening certain file types, check the File Block settings in Excel or PowerPoint. You may need to adjust these settings to allow the file types you're trying to open or save.

If these suggestions do not resolve the issue, consider reaching out to Microsoft Support for further assistance.

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References:

• Troubleshoot why Excel doesn't save changes
• Error message in Office when a file is blocked by registry policy settings