Microsoft 365

Question

At the beginning of this month, my credit card was charged twice for a Microsoft 365 purchase. I would like to request your assistance in reviewing this matter and processing a refund if appropriate.

Answer 1

1

This forum is just a user to user forum, no-one here has any account access, try using the steps they provide on this link to find out what that second payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that second payment was for and get a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

If you are still unable to resolve that second payment problem, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

Answer 2

If you have been charged twice for a Microsoft 365 purchase, it is best to contact Microsoft directly for assistance with your billing issue. Since this forum does not have access to your account or the ability to process refunds, you will need to follow these steps:

1. Visit the Microsoft support page: https://support.microsoft.com/contactus/
2. Sign in to your Microsoft Account.
3. Select Microsoft 365 as the product you need help with.
4. Click on "Get Home support" and describe your issue.
5. Use the "Contact Support" tab to reach out to a support agent.
6. Choose "Billing and Payment updates" to address your concern.

This will ensure that your request is handled securely and appropriately by the billing team.

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References:

• Request a refund - Microsoft Q&A
• I have been charged twice - Microsoft Q&A