Changed subscription frequency

Question

I was charged my annual fee but I changed my subscription payment frequency to monthly. Will I receive a credit for the annual payment and when will the monthly fee post to my account? Thanks

Answer 1

Hi Barbara,

Your account should see a refund typically in 7 Business days.

A better idea would be to contact Microsoft support, since this is a user-to-user support forum, and we do not have access to accounts.

Please contact Microsoft Support for further assistance.

Please go to https://support.microsoft.com/contactus page

Type the "Chat with someone" option and press Enter.

Please click on the "Contact support" button at the bottom.

Select the Product and Category for support based on your requirements.

The available support methods will be shown to you.

I hope this information helps. If you have any more questions, don't hesitate to reach out.

Otherwise, please take a moment to rate the answer. Wishing you good luck!