Read this & please fix it

Question

How to remove this? I loss my husband & my money is very low! I need to stop this bank was charged 29.99 Please take this off & re send my money back please Thank you Ruth Venturoso

Answer 1

1

This forum is just a user to user forum, no-one here has any account access, try using the steps they provide on this link to find out what that payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that payment was for and get a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

2

If you are still unable to resolve that payment problem, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

Answer 2

To stop the recurring charge of $29.99, you will need to cancel the subscription associated with that charge. Since you mentioned financial difficulties, it’s advisable to contact Microsoft support directly for assistance with your account and to request a refund. Here are the steps you can follow:

1. Contact Microsoft Support: Visit the Microsoft support page and sign in to your account. You can describe your issue and request help with cancellation and refund.
2. Check Your Subscription: If you can access your account, navigate to the subscriptions section to manage or cancel any active subscriptions.
3. Bank Assistance: If you are unable to cancel the subscription through Microsoft, consider contacting your bank to dispute the charge and stop any future payments.

It's important to act quickly to resolve this issue.

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References:

• How to cancel driver support and stop the auto sending money. - Microsoft Q&A
• Request a refund - Microsoft Q&A
• i have been charged twice - Microsoft Q&A