Maybe a scam

Question

I have had an amount of $109.00 taken out of an another account other than my Visa supplied to you for $109.00 on Monday 26th and a smaller amount of $14.95 on 19th DECEMBER. POS on my bank account shows Buildwpeasy.Com Peterlee. Is this you? I have been into my account and i should not have a subscription til mid year and also ending in 4162 not2768. Could you please advise.

Regards Sandra

Answer 1

Hello

Buildwpeasy.Com has nothing to do with Microsoft. I am afraid you would need to work with your bank/credit card issuer to address/dispute this issue.

Answer 2

It appears that you may have encountered unauthorized charges that are not associated with your Microsoft account. To address this issue, consider the following steps:

1. Check Your Subscriptions: Log into your Microsoft account to verify your active subscriptions and ensure that there are no unexpected charges.
2. Contact Microsoft Support: Since this may involve sensitive information, it's best to reach out to Microsoft directly for assistance. You can contact Microsoft Billing Support through their official support page.
3. Dispute Charges with Your Bank: If you confirm that these charges are not from Microsoft and are unauthorized, you should contact your bank to dispute the charges and seek further guidance on how to protect your account.

Be cautious of potential scams and ensure that you do not share personal information with unverified sources.

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References:

• How to Cancel Microsoft 365 subscription if you do not have account info? Or get anyone to help?
• Request a refund