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For the amount paid for subscription your support is unsatisfactory. Speaking to AI is dehumanising and unhelpful. I pay for a service and it is expected that I received high quality service from the product. I have been on the phone two times today and the issue I am experiencing where Similarity check function isn't working, has not been resolved. Why is the service so poor?
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Hi Annie, please note this is a user forum where users try to help other users. Please explain exactly what the problem is that you are experiencing so other users can assist you.
Hi Ron,
Apologies for the delayed response. To reply to your enquiry - the Similarity Checker in Word/Editor was not working. It was escalated my concern/issue which have been addressed by the relevant department. I strongly believe when such incidents occur, there should be compensatory actions as a result of the subscription fees paid every year.
Regards,
Annie
Hi Annie, you are not alone. See: https://learn.microsoft.com/en-us/answers/questions/5773716/similarity-checker (And Jay Freeman is an expert of renown and has been helping people with Microsoft for many years and same with Charles Kenyon) so you have comment from the experts, far more than I could ever be!
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Hello Annie,
Thank you for posting on Microsoft Q&A forum
Are you a Personal Microsoft account user or a business user?
Can you tell me more detail about the issue with Similarity check function isn't working? This could help me better understand the problem you are facing.
I hope to hear from you soon; I'll be happy to help you solve this problem.
For the amount paid for subscription your support is unsatisfactory. Speaking to AI is dehumanising and unhelpful. I pay for a service and it is expected that I receive high quality support from the product provider. I have been on the phone two (X2) times today and the issue I am experiencing where Similarity check function isn't working, has not been resolved. Why is the service so poor?