Technical Issue: OnVUE Application Failed to launch for Exam AI-102

Question

I am reporting a technical failure during my scheduled exam, AI-102: Designing and Implementing a Microsoft Azure AI Solution, on January 28, 2026.

Issue:

The OnVUE application (version 26.1.252) failed to open during my check-in window. Despite multiple attempts and a system restart, the software remained unresponsive, and I received a notification that my check-in window is now closed.

I have the Order Number and Registration ID available to share with a Microsoft Moderator via private message only.

Please advise on how I can reschedule this exam at no cost due to this technical software error.

Answer 1

Contact Pearson Vue support https://home.pearsonvue.com/microsoft/contact for issues when taking an exam

Answer 2

If you are experiencing issues with the OnVUE application failing to launch during your exam check-in, it is recommended to reach out to Pearson VUE support for assistance. Since you mentioned that you have the Order Number and Registration ID, you can provide these details to them to help resolve the issue.

For rescheduling your exam at no cost due to a technical error, you should also contact Microsoft Certification Support. They can guide you through the process of rescheduling your exam based on the circumstances you described.

Make sure to have all relevant information ready when you contact support to expedite the resolution process.

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References:

• About online exams with Pearson VUE
• Certification support