problem with email.

Question

Hello, ive recently havent been able to log into my account. Whenever i try to log into my account(******@outlook.com) it says it's going to send a code to an email i have no idea who it is. So, im here to ask you if you could remove that email it starts with a r? Since this has been happening ive been logged out of all my accounts, games, etc and when i try to log back into my account it says a code will go into my outlook on @outlook.com it doesnt even pop up because its telling me to sign in fully while im already into my account and it wont let me because its telling me to sign in with an completely different email. Could you please remove this guy's email im trying to log back into my account with no other issues. I'm currently using my school account just to send this message, when you see this please message "@gmail.com" please and thank you have a nice day/night.

Answer 1

If there is a recovery method linked to your account that you do not recognize, it is possible that your account was compromised and a hacker added it. Please note that there is no automatic way to fix this because we do not have access to your account. You will need to follow the steps below:

On the page where it asks for a verification code, click 'Show more verification methods' and send the code to another available method, if any.

If not, on the next page, click I dont have any of these. After clicking that, you will be prompted to complete the information needed to confirm that the account owner is making this sensitive change. Once your account is verified, you will be able to update your security information.

If you have recently made a sensitive security change, your account may be placed in a restricted state for 30 days.

This is done to protect you and alert you in case the security information was changed by someone without your permission. See: https://support.microsoft.com/account-billing/what-does-security-info-change-is-still-pending-mean-cbd0f64f-02d9-45d2-90c3-2375e5a72e52#:~:text=While%20we%20understand%20this%2030,phone%20number%20or%20email%20address

Answer 2

It seems that you are experiencing issues with logging into your Outlook account due to a code being sent to an email address that you do not recognize. Unfortunately, I cannot remove or change any email addresses associated with your account. However, I recommend following these steps to regain access:

1. Use the Official Recovery Form: Go to the official recovery form at https://account.live.com/acsr. Choose "I forgot my password" and follow the prompts.
2. Access Security Methods: If you have two-step verification enabled, you will need access to at least one of your security methods (like your phone or another email) to receive a code.
3. Fill Out the Form Accurately: If you're unable to access any recovery methods, select "I don’t have any of these" and fill out the form with as much accurate information as possible, such as recent email subjects or contacts you've emailed.
4. Contact Microsoft Support: If you still need help, you can contact Microsoft Support through https://support.microsoft.com/contactus for further assistance.

Please remember that you will need to verify your identity to regain access to your account.

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References:

• Why can't I log in to my Outlook account? - Microsoft Q&A
• Can't sign in to my email - Microsoft Q&A