Fraudulent Charge

Question

Hello,

Need help on a fraudulent charge(s). A company credit card was used and has been used for the past 3 years to renew a subscription, ******@yahoo.com. This is unauthorized and needs to be refunded. Details below:

I can provide charge card details when customer support responds.

Kindly advise,

Thank you

Answer 1

Hello

If you cannot locate the charges on your Microsoft account at all and it is an account you don't recognized, it's possible that your credit card has been compromised. This means unauthorized charges may have been made on someone else's Microsoft account using your credit card. In such a scenario, you should contact your credit card company to open a dispute case. Microsoft is unable to directly investigate issues related to someone else's account if you contact their Billing Support directly. However, once a dispute case is initiated by your credit card company, Microsoft can then respond specifically to those claims through the dispute process with the credit card company. This is the appropriate channel to resolve such issues, as it ensures proper verification and handling of the unauthorized charges.

Answer 2

Thank you, already initiated the chargeback.