Blue screen error

Question

Hi, I got a Blue Screen error, and I’ve shared the .dmp file. Could you please help me pinpoint the issue?

Händelsenamn: BlueScreen

Kod: 9f

Parameter 1: 3

Parameter 2: ffff808e02aa5c50

Parameter 3: fffff806619ad000

Parameter 4: ffff808e2ad13050

OS-version: 10_0_26200

Service Pack: 0_0

Produkt: 768_1

OS-version: 10.0.26200.2.0.0.768.101

Språkvariant-ID: 1053

https://drive.google.com/file/d/1KZANAp2jTki_4gdhzUXE03nvtc9oIG9D/view?usp=sharing

Answer 1

Thanks for the information. By the way, I found this in Event Viewer:

Log Name: System

Source: BTHUSB

Date: 2026-01-31 14:55:43

Event ID: 3

Level: Warning

Description: A timeout occurred for a command sent to the Bluetooth adapter. The adapter did not respond.

Could this be the cause? I’m seeing: Source: BTHUSB, Event ID 3 — the Windows Bluetooth USB driver sent a command to the Bluetooth adapter/dongle but didn’t receive a response within the timeout (‘the adapter didn’t respond’).

Answer 2

I tried to download your minidump files, but Google Drive indicates they are not shared, please try sharing the files again and let me know here when the files are shared.

Answer 3

The Blue Screen error code 9f typically indicates a driver power state failure. This error can occur when a driver is not responding properly during a power transition, such as when the system is trying to enter sleep mode or wake up from it. Here are some steps you can take to troubleshoot this issue:

1. Update Drivers: Ensure that all your device drivers are up to date, especially those related to power management, such as graphics and network drivers.
2. Check for Hardware Issues: Sometimes, faulty hardware can cause this error. Check your hardware connections and consider running hardware diagnostics.
3. Review Event Viewer: Look in the Event Viewer for any critical errors that occurred around the same time as the Blue Screen. This can provide more context on what might be causing the issue.
4. Disable Power Management Features: If the problem persists, you might want to disable power management features for certain devices in Device Manager to see if that resolves the issue.
5. Run Windows Memory Diagnostics: Memory issues can also lead to Blue Screen errors. Running the Windows Memory Diagnostics tool can help identify any memory-related problems.

If you have access to the .dmp file, you can analyze it using debugging tools like WinDbg to get more detailed information about the crash, which can help pinpoint the exact driver or service causing the issue.

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References:

• Troubleshoot bug checks (stop code errors)
• Advanced troubleshooting for stop code errors