Not getting new emails

Question

Since changing my password, I am not getting any new emails

Answer 1

Hi, I'm John! I will help you with this.

To help narrow down the issue:

1. Is the issue happening with a particular sender only or are you not receiving emails in general?
2. Also, is this happening with a work/school account or a personal Outlook.com/Hotmail account?
3. Have you already checked your Junk Email folder and any rules you may have set in Outlook that could be redirecting or deleting those messages?

If this is a personal Microsoft account, please sign in directly at https://outlook.live.com/mail and check whether new emails are arriving there. This helps confirm whether the issue is with Outlook itself or with email delivery to the account.

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Click "Add comment" to let me know.

Regards,

John J.D.

Answer 2

If you are not receiving new emails after changing your password, it could be due to a few reasons related to your email profile or settings. Here are some steps you can take to troubleshoot the issue:

1. Check Email Profile: Ensure that your email profile is set up correctly. Sometimes, after a password change, the email profile may not update automatically.
2. Re-enter Password: If you are using an email profile in Microsoft Intune, you may not be prompted to enter your new password. In this case, you might need to enable Open Authentication (OAuth) in the email profile to resolve the issue.
3. Restart Outlook: Close Outlook completely and restart it to refresh the connection.
4. Check for Rules: Sometimes, rules in Outlook can divert incoming emails. Check if there are any rules that might be affecting your email delivery.
5. Mailbox Issues: If your mailbox has been temporarily moved or if there are issues with the Exchange server, you may need to create a new Outlook profile or reconnect to your Exchange server.

If these steps do not resolve the issue, you may need to consult with your IT department or refer to Microsoft support for further assistance.

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References:

• No password prompt for iOS email profiles in Intune after password change
• Email messages aren't received for a new domain that you add in the Microsoft 365 portal