Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
Sign-in failed Error code: interaction_required
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Edmundo Hernandez Vela Borja
0
Reputation points
Im trying to log into Azure and no matter I updated my free data (indicating credict card information) Im receiving the next error:
Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 7d57b551-0620-47bc-83fd-b0a994090d00 Correlation ID: 019c1623-07d2-7aa1-a746-b9570a0f4da7 Timestamp: 2026-01-31 22:19:42Z
I tried to call microsoft support and the IA is not smart enought to understand my issue..
How can I get Microsoft support to unlock my DevOPs account?
Thanks in advance
Edmundo HVB
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 92%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Sridevi Machavarapu 33,305 Reputation points Microsoft External Staff Moderator2026-02-02T01:50:19.54+00:00 Hello Edmundo Hernandez Vela Borja,
Please share email address that you used to sign up Azure in
Private messagestab. -
Sridevi Machavarapu 33,305 Reputation points Microsoft External Staff Moderator
2026-02-03T07:33:37.16+00:00 Hello Edmundo Hernandez Vela Borja,
Could you confirm whether your issue is resolved or not? Please share requested details in
Private messagestab to proceed further.
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