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Lost 365 subscription

Simon Purves 0 Reputation points
2026-02-02T10:33:10.2033333+00:00

I cannot access Excel on my Mac. When I checked my Microsoft Account, it showed no current licence, and none since 2019. But I have had a 365 Family Account for many years, and the order number for this year is 0f7486f0-1a02-4e55-9907-adc4ed986837

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS

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  1. John Jefferson Doyon 73,395 Reputation points Independent Advisor
    2026-02-02T12:55:22.2466667+00:00

    Hi, I'm John! I will help you with this.

    To help narrow down the issue:

    1. Are you signing in on your Mac with the same Microsoft account email that was used to purchase or manage the Microsoft 365 Family subscription?
    2. Was this subscription purchased directly from Microsoft, or through Apple (App Store), or another retailer?
    3. In https://account.microsoft.com/services, does the order number you mentioned show under Order history, even if no active subscription appears?

    For Microsoft 365 Family specifically, another common cause is that the organizer account may still be active, but the Family sharing was removed or reset, which would make it look like the license vanished for members.

    If the issue persists, please provide more details by answering my questions.

    Click "Add comment" below to let me know.

    Regards,

    John J.D.

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