Need help please

Question

Got my emails hacked yesterday and my emails went missing can recover them . Now receiving emails but they are going to assistance instead of inbox

Answer 1

Hi, I'm John! I will help you with this.

To help narrow down the issue:

1. Do you currently have full access to your Outlook account (you can sign in normally and see your inbox and settings)? Are you using a personal Microsoft account or work or school account?
2. Can you share what made you think the accounts were hacked? Did you receive any alerts, notice unusual activity, or received any notice that your security info was changed (email/phone updated)?

Also, can you please check if your Outlook (Attachments) storage is full?

If your mailbox is near or over the storage limit, new emails might not arrive in your inbox https://onedrive.live.com/managestorage in the same page, please check your OneDrive storage as it's linked to your Microsoft account and can sometimes affect email services if it's full.

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To be safe, I recommend the following steps:

Check your account rules and forwarding settings, hackers create rules that automatically forward or delete emails. You can do this in Outlook settings under Mail > Rules and Forwarding. https://support.microsoft.com/office/manage-email-messages-by-using-rules-in-outlook-c24f5dea-9465-4df4-ad17-a50704d66c59

Just to be safe, I’d recommend to sign out everywhere. Visit: https://account.live.com/proofs/manage/additional Scroll down to Sign me out and select "Sign me out".

And changing your password again and enabling two-step verification if you haven’t already. This will add an extra layer of security to prevent future unauthorized access.

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Click "Add comment" to let me know.

Regards,

John J.D.

Answer 2

If your emails were hacked and are now missing, you may want to follow these steps to recover them:

1. Check the Junk or Spam Folder: Sometimes, emails can be misdirected to these folders.
2. Look for Rules: If your emails are going to a different folder (like Assistance), check if there are any rules set up in Outlook that might be diverting incoming emails. You can do this by going to Settings > View all Outlook settings > Mail > Rules.
3. Recover Deleted Items: If you believe some emails were deleted, you can try to recover them by going to the Deleted Items folder and selecting "Recover items deleted from this folder".
4. Contact Support: If you are unable to recover your emails, consider reaching out to Microsoft Support for further assistance.

Make sure to secure your account by changing your password and enabling two-factor authentication to prevent future hacks.

Answer 3

Accepted with outcome

Answer 4

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Answer 5

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