MSN email issues

Question

I had called a number earlier today that was supposed to be connected to Microsoft. I think it was a scam. For several weeks I have had issues with my email at msn.com. I realize that my email had been hacked. In speaking with a guy from maybe India or international location. His name was Peter Wilson, right. I do not think so. He had me pull up a number of different locations within micro software and he identified I had 355 areas that had been turned off/or warning signs were identified.

He tried to get me to fill out a form for a refund on my micro soft security package I had purchased with 365 software, that's when I became suspicious of him. He told me to leave my system on could take up to 5 hours for the update to download that would fix my computer. I did not I turned my computer off. I have run the micro soft scan, and nothing is determined as being wrong. I hope someone can share with me what I need to do to correct this situation. My telephone Number is 404-328-8542

Answer 1

It sounds like you may have encountered a tech support scam. Scammers often impersonate Microsoft representatives and use various tactics to convince users to provide personal information or install malicious software. Here are some steps you can take to address this situation:

1. Do Not Engage Further: Since you suspect the call was a scam, do not engage with the caller or provide any personal information.
2. Run a Full Security Scan: Since you've already run a Microsoft scan, ensure that you have Microsoft Defender Antivirus enabled and perform a full scan to check for any malware or threats that may have been introduced.
3. Change Your Passwords: If you believe your email has been compromised, change your password immediately. Use a strong, unique password that you haven't used before.
4. Enable Two-Factor Authentication: If available, enable two-factor authentication on your email account for added security.
5. Monitor Your Accounts: Keep an eye on your email and other accounts for any unusual activity. If you notice anything suspicious, take action immediately.
6. Report the Scam: You can report the scam to Microsoft using their reporting tools. This helps them track and combat such scams.
7. Contact Microsoft Support: If you need further assistance, contact Microsoft directly through their official support channels. Make sure to initiate the contact yourself rather than responding to any unsolicited calls or messages.

For more information on how to protect yourself against tech support scams, you can refer to the resources provided by Microsoft.

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References:

• Tech support scams
• How to protect against tech support scams