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Charged twice

Graeme Maslen 0 Reputation points
2026-02-03T03:32:41.5366667+00:00

I purchased a new computer on the27/11/2025 with Microsoft 365 which cost $179.99 Product Key [Moderator note: personal information removed]

'Then i had a automatic payment taken out today which i don't need so i require a refund of $179.99 and remove me from auto payments, thankyou, yours truly Graeme Maslen.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
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  1. John Jefferson Doyon 73,395 Reputation points Independent Advisor
    2026-02-03T04:21:36.4166667+00:00

    Hi, I'm John! I will help you with this.

    Since this issue involves a payment and a possible duplicate charge, it will need to be handled directly by Microsoft Billing Support, as only they can access billing records and process refunds:

    • Here is the link: https://support.microsoft.com/home/contact
    • Type this keyword and press Enter: Contact Support.
    • At the bottom, click "Sign in to contact support" and sign in with your Personal Microsoft account (Not work or school account), or click "Contact Support" if you're already signed in.
    • In Product and services, select "Microsoft 365 and Office".
    • In Category, select "Manage my subscription".
    • Click "Chat with a support agent in your web browser".

    If you ever find yourself stuck in a loop, please use the keywords "Contact Support" or "Live Chat" (without the quotes) and click "Contact Support" at the bottom.

    I really hope this information is helpful! Let me know if you have any further questions or concerns.

    Regards,

    John J.D.

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  2. AI answer

    2026-02-03T03:34:01.97+00:00

    To resolve the issue of being charged twice for Microsoft 365, it is best to contact Microsoft Billing Support directly. This forum does not have access to your account details or the ability to process refunds. Here are the steps you can follow to get assistance:

    1. Go to the Microsoft support page.
    2. Sign in with your Microsoft Account.
    3. Choose Microsoft 365 as the product you need help with.
    4. Describe your issue and select "Contact Support" to chat with a support agent.

    During your conversation, be sure to request a refund of $179.99 and ask to be removed from auto payments. This will ensure that your request is handled securely and appropriately.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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