Continue with open case

Question

I have an open case, but lost connection. Case number is 7097082294. May I be reconnected to online chat about this case, please?

Answer 1

Hi, I'm John! I will help you with this.

Can you please confirm whether this case is for a personal Microsoft account or a Microsoft 365 Business / work account?

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If personal Microsoft account:

Please go back to Microsoft Support, sign in with the same Microsoft account you used before, and choose Contact Support. If chat isn’t available, try selecting a call back option if it’s offered.

• Here is the link: https://support.microsoft.com/home/contact
• Type this keyword and press Enter: Contact Support.
• At the bottom, click "Sign in to contact support" and sign in with your Personal Microsoft account (Not work or school account), or click "Contact Support" if you're already signed in.
• In Product and services, select "Windows".
• In Category, select "Technical support."
• Click "Chat with a support agent in your web browser".
• Mentioned the support ticket to live chat agent available.

If you ever find yourself stuck in a loop, please use the keywords "Contact Support" or "Live Chat" (without the quotes) and click "Contact Support" at the bottom.

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I really hope this information is helpful! Let me know if you have any further questions or concerns.

Regards,

John J.D.

Answer 2

How do I access the live chat feature?

Answer 3

To reconnect to your online chat about the open case, you can use the live chat feature with persistence. If you created a support request through the Power Platform admin center, you can revisit the chat at any time to add more information or check for updates. To do this, open your issue in the Power Platform admin center and select the relevant issue, then choose Open Chat to continue your conversation.

If you need further assistance, you may also want to check if your case is still active and ensure you have a stable internet connection to avoid disconnections in the future.