Enroll into update program

Question

I have windows 10 home installed, 22H2 (18 June 2020) OS Build 19045.6466.

The windows account is active, and everything is backing up to my subscribed "one drive" a part of my Office 365 subscription.

I keep trying to enrol for the windows update program by clicking on "enrol". I get a white secondary screen come up, followed by a black screen and then it disappears. This is followed by a message your machine is at risk.

Any ideas how I might fix this?

Answer 1

Problem not resolved

Answer 2

Hi Stewart,

Please ensure Find my device is enabled in Settings > Update and Security.

Second, please review https://www.yourwindowsguide.com/2025/09/cant-enrol-in-windows-10-esu.html and follow the instructions. See if it resolves the issue.

I’m eager to hear back and work together to find a solution.

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There may be links to non-Microsoft websites that provide accurate and safe information. Watch out for ads on websites frequently classified as PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers, as they sometimes do more harm than good.

Answer 3

To enroll in the Windows 10 Consumer Extended Security Update (ESU) program, you may need to follow these steps:

1. Check for Updates: Open the Settings app, navigate to Update & Security, and select Windows Update. Click on Check for updates to ensure your system is up to date.
2. Install Out-of-Band Update: If you have not yet installed the out-of-band update (KB5071959), you should do so. This update addresses issues with the ESU enrollment process. After installing it, restart your device.
3. Run the Enrollment Wizard: After the update, run the Windows 10 Consumer ESU enrollment wizard again. You should see an Enroll Now link if your device is eligible.

If you continue to experience issues, such as the white screen followed by a black screen, it may indicate a problem with the enrollment process. You might want to ensure that your system is not encountering any underlying issues that could affect the enrollment, such as corrupted system files. Running the DISM and SFC commands can help repair any corrupted files:

• Open Command Prompt as an administrator and run:
  • DISM /Online /Cleanup-Image /RestoreHealth
  • sfc /scannow

After completing these steps, try enrolling again. If the problem persists, consider reaching out to Microsoft support for further assistance.

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References:

• Take Action: Out-of-band update to address ESU enrollment issue on Windows 10, version 22H2 devices
• Resolved issues in Windows 10, version 22H2