Old Subscription

Question

I am being charged for an old subscription that I cannot access. The subscription was linked to an old account that I can no longer access. Is it possible to talk to someone at Microsoft in the UK to help cancel the recurring subscription?

Answer 1

If you are unable to access your old subscription account, it can be challenging to cancel the recurring subscription directly through Microsoft. However, you have a couple of options:

1. Contact Microsoft Support: You can reach out to Microsoft support for assistance. They may be able to help you with the cancellation process even if you cannot access the account. You can find the contact options for Microsoft support here.
2. Cancel through your bank or credit card issuer: If you are unable to resolve the issue with Microsoft, you might consider contacting your bank or credit card issuer to stop the recurring payments. This could be a quicker solution to prevent further charges.

It's important to have any relevant information ready when contacting support, such as the email associated with the old account and details of the subscription.

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References:

• Cancel your subscription in the Microsoft 365 admin center
• Contact Microsoft 365 Support

Answer 2

Hello, good day and thanks for your question. To add to the above, it is also a good measure to temporarily lock it from the bank's website or the bank's mobile app to ensure that you will not have an unauthorized charge while this is still being figured out or call the bank to block this specific charge for it not to incur anymore. In this scenario, you can reach out to the support team as mentioned above or you can also request a call back by going to https://go.microsoft.com/fwlink/?linkid=2168171 in case you are having trouble cancelling and getting a refund.