Minecraft.net cannot process payment

Question

Payment doesnt process when trying to buy Minecraft Java & Bedrock. I've already tried various things (Switching browsers, clearing cache and cookies, using a different device, disabling any VPNs, double checking card info, assuring both the card and the account were set to the same country), but nothing seemed to work. I've made bigger purchases with my credit card before, so the bank shouldn't have any problem with a $30 purchase (Minecraft Java & Bedrock). I have already tried to contact Mojang Support, but they only told me to contact Microsoft instead.

Answer 1

Hey there! Nice to meet you!

Based on your description, please ensure that your payment methods are up to date and have no recent restrictions imposed by your bank.

If the issue persists, you will need to contact Microsoft Billing Support for further assistance, as they have the tools and resources to properly investigate this case:

https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

Type "Billing issue" > click "Get Help" > Scroll down to Sign in to Contact Support > Microsoft 365 and Office > Billing and Payment Updates > Confirm > Chat with a support agent in your web browser

Thank you for your understanding! Please let me know if you need anything else.

Best regards,

Darhyl