How to fix microsoft authenticator i cant see a icloud button to backup

Question

Hello,

I recently got a new phone and I am trying to transfer my Microsoft Authenticator accounts to it. However, I cannot see the iCloud Backup option in the Authenticator app on my old device, so I’m unable to restore or move my accounts properly.

Could you please assist me in transferring or resetting my Microsoft Authenticator access so I can set it up on my new phone?

Thank you very much for your help.

Answer 1

If you cannot see the iCloud Backup option in the Microsoft Authenticator app on your old device, it may be due to the settings not being properly configured. Here are some steps you can follow to ensure that you can back up your accounts:

1. Check iCloud Settings: Make sure that you are signed into iCloud on your old device. Go to Settings > [Your Name] > iCloud and ensure that iCloud Drive is turned on.
2. Enable iCloud Backup in Authenticator: Open the Microsoft Authenticator app, go to Settings, and look for the option to enable iCloud backup. If you do not see this option, try updating the app to the latest version from the App Store.
3. Backup Your Accounts: Once iCloud backup is enabled, your account credentials should automatically back up to iCloud.
4. Transfer to New Phone: After ensuring the backup is completed, you can install the Microsoft Authenticator app on your new phone and sign in with your personal Microsoft account to restore your accounts.

If you are still having trouble, consider checking the Microsoft support documentation or contacting your IT support for further assistance.

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References:

• Migrate to a new iPhone for work
• Backup and restore scenarios for iOS/iPadOS