how do I call Microsoft?

Question

How do I call Microsoft? My email Outlook is not working. Keeps freezing and dithering and now won't run at all. I have tried some of the things suggested but I find this too complex and nothing has worked.

Answer 1

To contact Microsoft for support regarding your Outlook issues, you can follow these steps:

1. In the search bar on your Windows device, type "Get Help" and open the app.
2. Type "Chat with an agent" and press Enter.
3. Click the "Contact support" button at the bottom of the app.
4. Choose the products and services for which you need help.
5. Follow the on-screen prompts to connect with a live agent or select the "Call me back" option to have them contact you.

This should help you get in touch with Microsoft support for assistance with your Outlook problems.

Answer 2

I was able to see that Update KB5074109 was installed on January 14, 2026. How do I uninstall it? When I right click on it, it only gives me the option to copy it.

Answer 3

See if you have new update available, particularly KB5078127 

https://support.microsoft.com/en-us/topic/january-24-2026-kb5078127-os-builds-26200-7628-and-26100-7628-out-of-band-cf5777f6-bb4e-4adb-b9cd-2b64df577491

If not, go to Windows Settings > Windows Update > Update History > Uninstall Updates Look for KB5074109 and uninstall it for now. Restart the computer and then see if it improves.