help with minecraft subscribtion

Question

I need help with my minecraft subscribtion i ordered minecraft from the instantgaming website and i got a code i activate it and reinstall my windows sistem 2 or 3 months after.I cannot see my subscribtion on the order history now and i cant login to my microsoft account,Please help me to solve my problem i have everything gmail,code,bill everything and minecraft just desapeared,thanks and good day.

Answer 1

Hi,
There must be another Microsoft account since the redemption is permanent and it should show at https://account.microsoft.com/billing/orders. Could you verify the same? Also ensure you are seeing orders > 3 months in the filters.

I’m eager to hear back and work together to find a solution.

Answer 2

To resolve your issue with your Minecraft subscription, since you are unable to log into your Microsoft account and cannot see your subscription in the order history, I recommend the following steps:

1. Account Recovery: Try to recover your Microsoft account using the official Microsoft account recovery options. You can visit the Microsoft account recovery page and follow the prompts to regain access to your account.
2. Contact Support: If you still cannot access your account, consider reaching out to Minecraft Support directly. They may be able to assist you with your subscription issue and help you recover your account. You can submit a request through their support page.
3. Documentation: Make sure you have all your documentation ready, including your purchase code, email confirmation, and any other relevant information that can help verify your ownership of the subscription.
4. Check Instant Gaming: If you purchased the code from Instant Gaming, you may also want to contact their support to see if they can provide any assistance regarding your order and subscription status.

These steps should help you in resolving your issue with your Minecraft subscription.

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References:

• Cannot Access Microsoft Account After Hacker Changed Email, Advice Needed - Microsoft Q&A
• My Microsoft account is blocked. - Microsoft Q&A