Child Consent locked loop

Question

Child Consent locked loop

Brandon Seifert 0

I have a child tied to the incorrect Family account. I gave the consent on this account; however, I am unable to remove consent as it is stuck in a loop. The loop is: I sign into my account and then sign into Microsoft Family Safety. I see the child there. I click the 3 dots for the options and get "Manage Consent" and "Remove from Family Group". I choose "Remove from Family Group" and I get a pop up that says I need to remove consent and I get sent back to the "Family Safety" page. This time I select "Manage Consent" and I get taken to a webpage that simply says "n the United States, South Korea, Brazil, and the EU, legislation requires that children have adult consent before creating an online account. You can use this page to manage the child accounts for which you provided consent. Learn more." It then has a link that takes me back to the "Family Safety" page. I cannot seem to get out of this loop. I have tried to login with both of my microsoft accounts and cannot remove consent.

0 comments

1 answer

Your answer

Answer 1

Xavier-D 9,270 Microsoft External Staff Moderator

Hello Brandon Seifert,

Thank you for reaching out to Microsoft Q&A forum

Because this is just a Community Forum, and we do not have access to your account to remove consent for you and this request may require sensitive personal information, I suggest you contact Microsoft Support chat for further assistance about this issue.

Open a website link - Contact - Microsoft Support
In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below.
In this section, you will need to sign in to your Microsoft account.
Select "Microsoft 365 and Office" under Products & Services, select "Technical Support" as the category, and click to confirm
You can select " Chat with a support agent in your web browser " to access the chat window.

Brandon S 0 Reputation points

2026-02-05T14:32:09.8366667+00:00

Thank you for the reply. I had already done what you suggested and after an hour and 45 minutes with the chat agent, they sent me here.
Xavier-D 9,270 Reputation points Microsoft External Staff Moderator

2026-02-06T06:59:28.6933333+00:00
Hello Brandon S,

Thank you for responding,

Here is what you could try to see if it fixes the loop issue:

Try signing in Family Safety with your Microsoft account on browser Incognito / Private mode

Or you could create a temporary organizer

Creating a new adult Microsoft account

Making it a Family Organizer

Inviting the child

Performing the consent removal from the new organizer

Try these methods then update me on the situation, I'll continue to help.

Share via

Child Consent locked loop

1 answer

Your answer