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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 8%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
This is the minidump to the issue. My pc froze and then black screen then restarted shortly after. I have already done a fresh uninstall with DDU while taking the ethernet cable off in the processes then let the ddu do its thing and restarted then reinstalled drivers. So can you help me figure out what the issue is in the minidump?
https://drive.google.com/file/d/1PghHvcl_IA02Sef_vHgKcZVeTuirTrvI/view?usp=drive_link
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 8%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETK%3C/text%3E%3C/svg%3E)
The crash points to amdkmdag.sys, which is part of the AMD graphics driver, and it occurred while RobloxPlayerBeta was running. Since you’ve already reinstalled the graphics driver using the DDU tool, I recommend trying a slightly older, stable version of the AMD driver to see if the issue persists.
Additionally, please check whether the system remains stable when Roblox is not running, as this will help confirm whether the crashes are directly related to the graphics workload.
Okay I will try that but what happens if I do that and it still crashes? Meaning if I do not run roblox then what would be the issue do you by chance know?
If it still crashes even when Roblox isn’t running, then the issue is likely not related to Roblox itself. This would indicate a broader GPU driver or hardware-related problem, such as graphics card instability, memory issues, or a driver conflict.
If the system crashes again, please share the newly generated minidump file so it can be reviewed for further analysis.
