How to FIX my cursor selection tool and pointer for scrolling on iPad

Question

Selection tool does not respond for scrolling

does not move highlighted selection

Moved from | Microsoft 365 and Office | OneNote | For home | Android

Answer 1

Hi Estrella

Thanks for posting in the Microsoft Q&A Forum!

I’m really sorry you’re dealing with this. You're not alone, the latest OneNote for iPad release has been reported by many users on similar behaviours. What you can do now:

1. Report it directly in OneNote via Settings → Help & Support → Send Feedback
2. Watch for the next OneNote for iPad update on the AppStore, updating as soon as a new version appears is the most reliable long‑term solution.

I know how disruptive this can be, and I hope the next update resolves it quickly for you.

Let me know if there's anything else I can help you with. Have a great day!

Answer 2

To address issues with the cursor selection tool and pointer for scrolling on your iPad, here are some general troubleshooting steps you can try:

1. Check Settings: Ensure that any relevant settings for text selection and scrolling are properly configured. You may want to look for options related to touch sensitivity or selection tools in the app you are using.
2. Restart the App: Sometimes, simply closing and reopening the app can resolve temporary glitches.
3. Update the App: Make sure that you are using the latest version of the app. Updates often include bug fixes that can resolve issues like this.
4. Reboot Your iPad: Restarting your device can help clear any temporary issues affecting performance.
5. Check for Accessibility Settings: If you have any accessibility features enabled, such as VoiceOver or other touch settings, they might interfere with normal cursor behavior. You can check these settings under Settings > Accessibility.

If these steps do not resolve the issue, you may want to consult the app's support resources or community forums for more specific guidance related to the app you are using.