Cannot receive emails

Question

My account was compromised last week and I changed my password, but I cannot receive emails anymore. How can I resolve this?

Answer 1

Hello,

Make sure you do this on a computer, not on smartphone or tablet. Go to https://www.outlook.com and log in, click on the gear icon on the top right to launch the settings.

Then, on the Mail tab, go to Rules. Are there any rules set up here? If yes, delete them all.

Then check the conditional format, again, if it's there, delete it.

Then, check Forwarding and IMAP, If any items are present, delete them as well.

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If you can't find anything, go to https://account.live.com > Your info > Sign in Preferences. Make sure to check all the aliases here. If you don't recognize any there, delete it.

Then go to Security > Manage How I sign in, make sure all contact info is yours. Then scroll down on the same page, look under App Password, click on remove existing app passwords as well.

Please make sure you change your password and enable two-step verficiation.

Go to your account online, go to Devices, remove any devices you don't recognize.

Then go to Security, click on Sign out everywhere. This is meant to kill any session that's still connected. Unfortunately, this one will take 24 hours to take effect.

Answer 2

If your account was compromised and you are unable to receive emails after changing your password, here are some steps you can take to resolve the issue:

1. Check for Forwarding Rules: Log into your email account and check if there are any forwarding rules set up that might be redirecting your emails to another address. Go to Settings → Mail → Rules and remove any suspicious rules.
2. Review Account Security: Ensure that your account security settings are up to date. Check for any unauthorized devices or sessions that might still have access to your account. You can sign out of all sessions from the Microsoft Account Security page.
3. Enable Two-Factor Authentication (2FA): If you haven't already, enable two-factor authentication to add an extra layer of security to your account.
4. Contact Support: If the issue persists, consider reaching out to Microsoft Support for assistance. They can help you troubleshoot the problem and regain access to your email.
5. Monitor Account Activity: Keep an eye on your account for any suspicious activity or unauthorized changes, and inform your contacts about the potential compromise to prevent them from falling victim to phishing attempts.

Following these steps should help you regain access to your email and ensure that it is secure.

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References:

• Not receiving emails after my facebook account was hacked - Microsoft Q&A
• My personal hotmail account hacked by hacker with authentication app enabled. - Microsoft Q&A