window pc not work

Question

exle and word file not work in pc after some time my pc not work why whats problam

Answer 1

Hi,

Based on my experience the reason Word and Excel stop working after some time is a conflict with Office add‑ins or background components. Also, some users have noticed that Office operates normally when launched in Safe Mode, which strongly suggests that an add‑in or startup components is causing the issue. Running Word or Excel in Safe Mode disables these components, making it easier to identify the cause. Microsoft Support also suggests this as an initial troubleshooting step.

Regards,

Answer 2

It sounds like you are experiencing issues with Microsoft Excel and Word not functioning properly on your PC. This could be due to several reasons, including software corruption, insufficient system resources, or issues with the Office installation itself.

Here are some steps you can take to troubleshoot the problem:

1. Repair Office: Since both Excel and Word are affected, performing an Online Repair may help. You can do this by going to Settings > Apps > Installed apps, finding Microsoft 365 (or Office), clicking on the three dots, and selecting Modify. Then choose Online Repair and follow the prompts.
2. Check for Malware: Run an antivirus scan to ensure that there are no malware infections affecting your system. If your antivirus doesn't find anything, check for corrupted files or disk errors using the Command Prompt with the commands sfc.exe /scannow and chkdsk /r /f.
3. Check System Resources: Ensure that your PC has enough memory and disk space available. Close any unnecessary programs that may be consuming resources.
4. Environment Variables: If you encounter specific error messages like "Word could not create the work file," you may need to add an environment variable. This involves going to Settings > System > About, then selecting Advanced system settings and adding a new user variable.
5. Create Temporary Files Folder: Sometimes, creating a specific folder for temporary internet files can resolve issues. Navigate to C:\Users\<username>\AppData\Local\Microsoft\Windows\INetCache and create a folder named Content.Word.

If these steps do not resolve your issue, you may need to explore further options such as reinstalling Office or checking for Windows updates.

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References:

• Could not create the work file error in Office
• Microsoft Q&A - Excel error
• Troubleshoot problems that occur when you start or use Word
• Cannot open Word documents or Excel spreadsheets from an external source in Outlook
• How to troubleshoot damaged documents in Word