Pdf x program

Question

Hi I have purchased PDF X a few days ago, but found it isn't for me. Does anyone know how to go about getting a refund as I know you have 30 days but not sure who or how to contact to get this done. The payment was made through credit card. Thankyou

Answer 1

Hello,

Go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Windows" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

Answer 2

To request a refund for your PDF X purchase, you can follow the self-serve cancellation process if your purchase was made within the last 30 days and you paid via credit card. Here are the steps you can take:

1. Locate the Offer: Go to the Membership Offers page in the Partner Center. If your order is eligible, a "Cancel order" button should appear next to the offer.
2. Submit Cancellation: Click the "Cancel order" button, provide a reason for cancellation, and confirm your authority to cancel on behalf of your company.
3. After Cancellation: You will receive a message confirming the cancellation and refund progress. Once processed, the refund will be issued through the same payment method used for the original transaction.

If your order is not eligible for self-serve cancellation or if you encounter any issues, you may need to contact Microsoft support directly for assistance.

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References:

• Cancel an order and request a refund for a Microsoft AI Cloud Partner Program benefit
• Request a refund - Microsoft Q&A