Canceled Microsoft 365

Question

I canceled MS 365 last February after being charged $75. MS Refunded the charge. This February 2nd MS charged my CC $107.24 again for MS 365. Please refund my money, and cancel MS 365.

Answer 1

Hey there! Nice to meet you!

Since you already cancelled the subscription but have been charged again, this means the charge came from a different Microsoft account.

You may follow the guide on the official Microsoft website to investigate and locate the charge from Microsoft on this link:

https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

If you're able to find the transaction, you can check if it is eligible for a refund through this link:

https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

You may also try contacting Microsoft Support for further assistance in tracking the transaction:

https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

Type "Billing Issue" > click "Get Help" > Scroll down to Sign in to Contact Support > Microsoft 365 and Office > Billing and Payment Updates > Confirm > Chat with a support agent in your web browser

If you and the Support Team are unable to find the transaction in all of your accounts, you'll need to contact your financial institution/bank directly to dispute it, and they may process a refund, as this would be considered a fraudulent charge.

You may also need to have your card blocked and request a new one.

Thank you for your understanding! Please let me know if you need anything else.

Best regards,

Darhyl

Answer 2

To address your issue with the unexpected charge for Microsoft 365, you will need to cancel your subscription and request a refund through the Microsoft 365 admin center. Here are the steps you can follow:

1. Cancel Your Subscription: Go to the Microsoft 365 admin center. If you're using the Simplified view, select Subscriptions. If you're using the Dashboard view, go to Billing > Your products. Select the subscription you want to cancel and follow the prompts to cancel it.
2. Request a Refund: After canceling, you may need to contact Microsoft support to request a refund for the charge you received. You can find support options in the admin center or through the Microsoft support website.

Make sure to act quickly, as there may be time limits on refunds depending on your billing account type.

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References:

• Cancel your subscription in the Microsoft 365 admin center
• Billing scenarios for one-time and recurring purchases in Cloud Solution Providers program (CSP) new commerce experience (NCE)