OneDrive sync

Question

I have added my personal OneDrive to my Work computer under my personal account/profile, but I am not seeing several personal folders that I should have access too.

How can I make sure it is in sync?

Answer 1

Perhaps you are not backing up the same folders on both computers.

Go to Manage Backup in OneDrive settings and toggle ON all the folders you want to sync.

https://support.microsoft.com/en-us/office/back-up-your-folders-with-onedrive-d61a7930-a6fb-4b95-b28a-6552e77c3057

Answer 2

Hi,

Thank you for sharing your question. I understand how frustrating it is when you sign in with your personal OneDrive account but can’t see all of the folders you expect.

It’s completely reasonable to want clarity, especially when personal and work environments can sometimes apply different sync rules.

This behavior usually occurs when the OneDrive client is not syncing your entire personal OneDrive, when certain folders are not selected in the sync settings, or when Files On‑Demand hides items until they are accessed. To ensure everything stays in sync, you can open the OneDrive icon on the taskbar, select Settings → Account → Choose folders, and confirm that all personal folders you want are selected. You can also check whether Files On‑Demand is enabled under Settings → Sync and backup, because if it is turned on, you will see folder names but not downloaded content until the items sync locally. If the OneDrive client shows any sync errors, resolving those will also make the missing folders reappear.

May I ask whether the folders appear when you sign in to OneDrive.com from a browser? This helps determine whether the issue is with the PC sync client or with the account itself.

Feel free to share what you notice, and I’ll be happy to guide you through the next steps to make sure your personal OneDrive is fully synchronized.

 

I hope this helps.

 

Best Regards, Noel

Answer 3

To ensure that your personal OneDrive is syncing properly on your work computer, you can follow these steps:

1. Check Your Account: Make sure you are signed in to the correct OneDrive account. If you have multiple accounts, ensure that you are using the personal account associated with the folders you expect to see.
2. Sync Status: Look at the OneDrive sync status icon in the taskbar notification area. If it shows "Up to date," then your files are synced. If it shows "syncing," there may be issues that need to be resolved.
3. Check for Hidden Files: Sometimes, hidden files may not sync properly. You can check for hidden files in your OneDrive folder and remove any that are not needed.
4. Repair OneDrive: If you continue to have issues, you might consider repairing your OneDrive installation. This can often resolve sync problems.
5. Update OneDrive: Ensure that you are using the latest version of OneDrive. Sometimes, syncing issues can be resolved by updating to the current release.

If you still do not see the folders after checking these items, you may need to look into specific sync issues related to your setup or consult with your IT department if there are restrictions on syncing personal accounts on work devices.

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References:

• Troubleshooting OneDrive for work or school sync issues
• The OneDrive sync status icon incorrectly shows "syncing" in File Explorer