Microsoft Azure Backup encountered an internal error. (ID: 130001)

Question

Microsoft Azure Backup encountered an internal error. (ID: 130001)

Gabriel Augusto Oliveira 96

Hi!

I am reinstalling the Microsoft Azure Backup Agent (MARS) on a Windows Server 2016 Standard, but when I insert the Vault credentials, downloaded from the Azure portal, I get the following error:

"Microsoft Azure Backup encountered an internal error. (ID: 130001). Wait for a few minutes and then try the operation again. If the issue persists, please contact Microsoft support."

I've tried redoing the process and downloading the vault credentials again but the error persists.

Do I need to be performing any other procedures before installation or any other analysis?

Thanks in advance!

Att,
Gabriel Oliveira

SadiqhAhmed-MSFT 49,326 Reputation points Microsoft Employee Moderator

2021-10-04T17:02:42.32+00:00

Hello @Gabriel Augusto Oliveira - Sorry for the inconvenience caused!

In most cases, firewall/proxy causes this issues. Have you already tried these troubleshooting steps? - https://learn.microsoft.com/en-us/azure/backup/backup-azure-mars-troubleshoot#invalid-vault-credentials-provided

Also, check this link - https://azure.microsoft.com/en-us/blog/troubleshooting-common-configuration-issues-with-azure-backup/#:~:text=Azure%20Backup%20Registration%20Fails%20with%20%E2%80%9CInvalid%20vault%20credentials,settings%20might%20result%20in%20the%20below%20error%20message.

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SadiqhAhmed-MSFT 49,326 Reputation points Microsoft Employee Moderator

2021-10-04T17:02:42.32+00:00

Hello @Gabriel Augusto Oliveira - Sorry for the inconvenience caused!

In most cases, firewall/proxy causes this issues. Have you already tried these troubleshooting steps? - https://learn.microsoft.com/en-us/azure/backup/backup-azure-mars-troubleshoot#invalid-vault-credentials-provided

Also, check this link - https://azure.microsoft.com/en-us/blog/troubleshooting-common-configuration-issues-with-azure-backup/#:~:text=Azure%20Backup%20Registration%20Fails%20with%20%E2%80%9CInvalid%20vault%20credentials,settings%20might%20result%20in%20the%20below%20error%20message.

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Gabriel Augusto Oliveira 96

Thanks SadiqhAhmed-MSFT ,

Problem solved after changing some rules in Kaspersky antivirus!

SadiqhAhmed-MSFT 49,326 Reputation points Microsoft Employee Moderator

2021-10-07T19:20:55.143+00:00

@Gabriel Augusto Oliveira - Thanks for the update. Glad to know the issue is resolved now! :)

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Microsoft Azure Backup encountered an internal error. (ID: 130001)

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