blue screen of death using microsoft edge

Question

blue screen of death using microsoft edge

Erin 41

I have been using the pdf editor function of the microsoft edge to take notes using my Microsoft surface go. I received a blue screen of death saying "resource not owned" or an automatic restart (the former is more frequent) after microsoft edge is opened for a few minutes. Windows 10 install a new updates yesterday but I have already encountered the problem once before the update, and the problem consistently happens after installing the new update. I tried the compatibility mode, which makes the blue screen appear a little later after I open the microsoft edge. I tried SFC scan and re-installation but it does not solve my problem.

bojin 6 Reputation points

2021-10-04T17:52:14.13+00:00

I encounter the same problem. troubleshoot and changed settings but it still doesn't work. The windows version is also up to date so I don't know what happened. I did not install any extensions and it was fine the other day and just started running into issues today
Lexie Holthaus 11 Reputation points

2021-10-04T21:56:31.997+00:00

I'm having this problem as well, on both my new surface go 2 and my old surface pro 4. I tried installing all updates and it didn't fix anything. This seems to be an issue with edge itself. Probably needs an outside fix.
Braydan Bezzant 6 Reputation points

2021-10-05T02:20:26.687+00:00

Same thing is happening on my brand new Surface Pro 7. I have played around with it a little bit, and I have found that it only happens when I am trying to write with my surface pen on a pdf file with the "Draw" function on Edge. I wrote with my mouse and finger, I tried using the surface pen on different apps (Onenote and Powerpoint), I updated Microsoft, I reupdated Microsoft, I updated my drivers, and I tried reinstalling Edge. Nothing seems to be helping.
Completely Normal 16 Reputation points

2021-10-05T04:17:06.393+00:00

Same issue here, using a Surface Pro 7 with Win10 Pro. I've tried re-installation (twice), disk integrity checks, memory checks, and several minor changes/resets to both OS and application settings. From my observations through those changes, I would agree with others that the issue seems directly related to Edge. Specifically the most recent update, as Edge seems to work just fine until that re-installs. Unfortunately, I can't find a way to roll back that update, nor stop it from installing; but I don't have the issue at all if Edge is not open, even after hours of use.

So, while not ideal, my suggestion for a temporary solution: switch to a different browser, until they issue an official fix or patch. That's what I've been doing, and the system has been both stable and without issue since.
bojin 6 Reputation points

2021-10-05T05:35:23.303+00:00

Okay, in the meanwhile I moved to Adobe Acrobat to edit my pdfs. Work can't wait for an official fix so =(( the pdf editor is a big reason why I still use Edge so I hope they fix this quickly
Alison 1 Reputation point

2021-10-05T22:32:00.377+00:00

Exact same problem here. Updates didn't fix it. Diagnostics tools and disk check through command center didn't detect any problem. Tech support even had me do a full hard reset and said that would fix it, but it didn't. I use mine to take notes for school so literally the only function I need this thing to have is a PDF reader with a writing tool, and of course, that's the only thing that's broken...

6 answers

Your answer

bojin 6 Reputation points

2021-10-04T17:52:14.13+00:00

I encounter the same problem. troubleshoot and changed settings but it still doesn't work. The windows version is also up to date so I don't know what happened. I did not install any extensions and it was fine the other day and just started running into issues today
Lexie Holthaus 11 Reputation points

2021-10-04T21:56:31.997+00:00

I'm having this problem as well, on both my new surface go 2 and my old surface pro 4. I tried installing all updates and it didn't fix anything. This seems to be an issue with edge itself. Probably needs an outside fix.
Braydan Bezzant 6 Reputation points

2021-10-05T02:20:26.687+00:00

Same thing is happening on my brand new Surface Pro 7. I have played around with it a little bit, and I have found that it only happens when I am trying to write with my surface pen on a pdf file with the "Draw" function on Edge. I wrote with my mouse and finger, I tried using the surface pen on different apps (Onenote and Powerpoint), I updated Microsoft, I reupdated Microsoft, I updated my drivers, and I tried reinstalling Edge. Nothing seems to be helping.
Completely Normal 16 Reputation points

2021-10-05T04:17:06.393+00:00

Same issue here, using a Surface Pro 7 with Win10 Pro. I've tried re-installation (twice), disk integrity checks, memory checks, and several minor changes/resets to both OS and application settings. From my observations through those changes, I would agree with others that the issue seems directly related to Edge. Specifically the most recent update, as Edge seems to work just fine until that re-installs. Unfortunately, I can't find a way to roll back that update, nor stop it from installing; but I don't have the issue at all if Edge is not open, even after hours of use.

So, while not ideal, my suggestion for a temporary solution: switch to a different browser, until they issue an official fix or patch. That's what I've been doing, and the system has been both stable and without issue since.
bojin 6 Reputation points

2021-10-05T05:35:23.303+00:00

Okay, in the meanwhile I moved to Adobe Acrobat to edit my pdfs. Work can't wait for an official fix so =(( the pdf editor is a big reason why I still use Edge so I hope they fix this quickly
Alison 1 Reputation point

2021-10-05T22:32:00.377+00:00

Exact same problem here. Updates didn't fix it. Diagnostics tools and disk check through command center didn't detect any problem. Tech support even had me do a full hard reset and said that would fix it, but it didn't. I use mine to take notes for school so literally the only function I need this thing to have is a PDF reader with a writing tool, and of course, that's the only thing that's broken...

Answer 1

Cause:
This seems to be an issue tied directly to the most recent version of Edge (Ver. 94.0.992.38). The crashes are affecting Edge users, but also users of apps that integrate Edge functionality; specifically, the use of a stylus or pen is the factor that seems to be causing the problems. Edge itself currently offers pen functionality with the writing/notes feature; and many of us here are reporting issues with Surface type devices (I would assume also, Surface Pens), so this information seems to track with what we already know.

Reference:
The article linked below came from CELSYS (a software development company known for their illustration/animation title, 'Clip Studio Paint'). By way of brief summary, it states that:
* The blue-screens are due to a problem with Microsoft Edge (Ver. 94.0.992.38), released 1 October 2021;
* Using of a pen/stylus will cause the crashes/locks, while using a mouse will not; and
* The issue has been reported to Microsoft and is currently awaiting a fix to be resolved.

Source: https://support.clip-studio.com/en-us/faq/articles/20210120

Answer:
So while we await a fix from Microsoft, the immediate (and hopefully temporary) solutions to this issue will be either:

Use a different browser and/or software for your note taking; or
Use Edge without a pen or stylus (ie. mouse only)

Answer 2

Reza-Ameri 17,341 Volunteer Moderator

Run Windows Update and install all updates.
Try run the Microsoft Edge in InPrivate Browsing mode (Ctrl+Shift+N) and see if the problem persist?
In case you have any extensions try disable them.

Lexie Holthaus 11 Reputation points

2021-10-04T22:03:13.02+00:00

I'm having the same issue and running updates did not fix it, and using InPrivate froze my surface and it's completely unresponsive now.
Completely Normal 16 Reputation points

2021-10-05T04:27:11.31+00:00

The lock up you've described also happens frequently on my system, as long as Edge is open, but without InPrivate browsing - so I don't think the two are directly linked. As it happens, I can't even test InPrivate browsing, as my system will either lock or blue screen before I can get there.

For me, the problems only started after the most recent update to Edge, and had never happened before; so my assumption is that it's acutally the update at the root of the issue. As yet, I haven't found a viable option to rollback that update, either.
Reza-Ameri 17,341 Reputation points Volunteer Moderator

2021-10-05T16:07:23.423+00:00

In this case, I advise you to file a bug report using the feedback option in the Microsoft Edge.
Take a look at:
https://answers.microsoft.com/en-us/microsoftedge/forum/all/how-to-report-a-feedbackbug-to-microsoft-edges/20cc8eb5-11bb-43b6-95d1-e004d41ef876

Answer 3

jared pratt 1

Same issue, surface go restarted and updated in the middle of work, not only was that annoying but now it blue screens every 30 minutes or so.

Answer 4

Limitless Technology 39,931

Hello,

try to disable Windows Ink.

Open Registry Editor.
Go to the following Registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\WindowsInkWorkspace. ...
Create a 32-bit DWORD value named AllowWindowsInkWorkspace. ...
Sign out and sign in back to your Windows account

Also install all updates pending.

--If the reply is helpful, please Upvote and Accept as answer--

Completely Normal 16 Reputation points

2021-10-05T10:20:12.297+00:00

Hi there,

Would disabling Windows Ink prevent the OP from note-taking on their Surface Go?

Answer 5

The Microsoft Edge team is aware of this issue that affects last release of Edge when using a pen:

"Hey folks!
The team is aware of this and investigating, I'll circle back here with any updates or if we need additional information to dig in. Thank you so much for your reports of this, both here and in the browser itself!
Alex Rowell (she/her)
Community Manager - Microsoft Edge"
Source:
https://techcommunity.microsoft.com/t5/discussions/bsod-with-message-resource-not-owned-when-using-pen/m-p/2814304/highlight/true#M50034

"Wanted to first note that yes, we are aware of using a pen on Windows 10 in Edge is "blue screening" devices. The team has been actively digging into this and I hope to have more details very shortly. I will edit this post once I hear from the team on next steps for those of you hitting this."
Source:
https://www.reddit.com/r/edge/comments/q268a5/dev_channel_update_to_version_96010320_is_going/

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blue screen of death using microsoft edge

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