cannot access google

Question

I am unable to access google in outlook. I get the following "

You have denied Office access to Google - IMAP. Please grant Office access to Google - IMAP and try again.

Answer 1

Hi Hugo Avila Jr.,

Good day. I'm Jhun an independent advisor. I assume you want to setup your Google mail on Outlook app. To setup this:

A. Enable IMAP in Gmail (new Google layout).

1. Open Gmail in a web browser (Chrome, Edge, etc.).
2. Click the gear icon in the top-right.
3. Click See all settings.
4. Click the “Forwarding and POP/IMAP” tab.
5. Look for IMAP access. You should see one of these: “IMAP is enabled” > good, move to Part 2 “Enable IMAP” > select it, then scroll down and click Save Changes
6. If you don’t see IMAP at all: Make sure you are using full Gmail, not “Basic HTML” Make sure this is a regular Gmail account, not a work/school account (those are controlled by an admin).

B. Allow Outlook to sign in to Google. Google no longer allows simple username/password sign-ins for email apps. Outlook must use a secure sign-in.

Use an App Password. This is REQUIRED if:

1. You have 2-Step Verification turned on (most people do).
2. Google says you “denied Office access”.

Steps:

1. Go to Google Account > Security.
2. Turn 2-Step Verification ON (if not already).
3. Once it’s on, you’ll see App passwords.
4. Create a new app password: App: Mail Device: Windows Computer
5. Google gives you a 16-character password. Important: Use this password in Outlook, not your normal Gmail password. Don’t add spaces.

C. Add the account again in Outlook. Outlook often won’t recover unless you re-add the account.

1. Open Outlook.
2. Go to File > Account Settings > Account Settings.
3. Remove the Gmail account.
4. Add it again: Email address: your Gmail. When asked for password > paste the App Password.
5. Let Outlook finish syncing.

I hope this helps.

Regards,
Jhun

Answer 2

• Under IMAP access, select Enable IMAP and then click Save Changes.
• This entry does not exist in my version of thee gmail portion of imap.