Tenant Errors Recieved

Question

Tenant Errors Recieved

Ryan Legg 0

So I'm getting an error with my Azure Tenants. Through extensive Copilot help, I was able to find out that my original Microsoft tenant was disabled and block due to being unused. However, it looks like a new one was created for me.

However, I am unable to see certain details about my tenant and it is worrying me since I would like to use this tenant for testing purposes.

This first image is the two tenants in my subscription. One of the tenants is unusable and gives me a blocked error anytime I try to use it, so it is there for show.

The blade on the right side comes up when I click on details for the active tenant, but all the details up top are missing. Furthermore, the name field is blank, however, when you mouse over it, there is something clickable there. and the second image is the screen I get when I try to click on it.

Can anyone help me figure out what is going on here??

JimmySalian-2011 45,371 Reputation points Volunteer Moderator

2026-02-10T15:23:48.5933333+00:00

Hi,

The screenshots are not clear, however it seems you do not have any subscription and resources under this tenant.

Regarding the previous tenant this is due to the tenant inactive for considerable amount of time and this error is observed please check the following link and take action as per the requirement - https://learn.microsoft.com/en-us/entra/fundamentals/inaccessible-tenant

Hope this helps.

JS

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JimmySalian-2011 45,371 Reputation points Volunteer Moderator

2026-02-10T15:23:48.5933333+00:00

Hi,

The screenshots are not clear, however it seems you do not have any subscription and resources under this tenant.

Regarding the previous tenant this is due to the tenant inactive for considerable amount of time and this error is observed please check the following link and take action as per the requirement - https://learn.microsoft.com/en-us/entra/fundamentals/inaccessible-tenant

Hope this helps.

JS

==

If the information helped address your question, please Accept the answer. This will help us and also improve searchability for others in the community who might be researching similar information.

Answer 1

Hey @Ryan Legg,

It sounds like you're having a rough time with your Azure tenants. The fact that one tenant is disabled due to inactivity and the new one seems incomplete could definitely be concerning, especially since you want to use it for testing.

Here are some steps and resources that might help you resolve the issue:

Inactive Tenant: Since your original Microsoft tenant was disabled because it was unused, you might want to follow the recommendations mentioned in this article to understand more about tenant inactivity: Inaccessible Tenant.
Checking Active Tenant Details: If certain details are missing from the active tenant, it could indicate that the tenant may not be fully configured. Make sure there are no active subscriptions associated with this tenant. If it's a fresh setup, you might need to check if everything was configured correctly. Although the screenshots are unclear, they could provide more context. It might help to share those images again, if possible.
No Subscription and Resources: JimmySalian-2011 mentioned that your tenant may not have any subscriptions or resources associated with it. Confirming this will help clarify whether the tenant is functional. You can check Subscription status here.
Explore Tenant Settings: If the tenant settings appear broken (for example, a blank name field), it may be worth logging into the Azure portal and reviewing the tenant settings in detail. You can refer to how to configure Azure Active Directory as it might provide useful insights: Azure Active Directory Overview.
Creating a New Tenant: If troubleshooting the existing tenant doesn't work out, consider setting up a new tenant. Make sure to configure it properly for testing purposes according to best practices shared in the Microsoft documentation.

After checking the above, if you still can't find a solution, I recommend gathering more information regarding:

The specific error messages you’re receiving when you try to access your tenant.
What other features or users are intended to be enabled on this tenant.
Any steps you've already tried to troubleshoot.

Hope this helps straighten things out for you! If you keep running into roadblocks, feel free to reach out again.

Ryan Legg 0 Reputation points

2026-06-10T16:50:06.8366667+00:00

Hello, so one thing I found out is that my first tenant has been deemed inaccessible due to inactivity. I'm guessing I tried Azure years ago and my initial tenant timed out. So that is now still on my Manage Tenants page. I'm wondering if this is causing my issues with not being able to log into my Azure from my mobile device as well.

My default tenant has an active subscription on it. I found that in the subscriptions section in my Azure Portal. That subscription is linked to my Primary Directory which is active and working. So far, it seems that my issue my be arising due to the inactive tenant still being listed in my Manage Tenants section. The link you posted in the first step states that the tenant will be automatically deleted after 20 days. It has been quite a long time past 20 days and the tenant is still there, still throwing up errors even when I try to delete it. The image below is what I see when I try to delete the tenant manually.

It would be nice to maybe get my original tenant back since it has my original email without any added numbers at the end, but I doubt this is possible at this point. Any thoughts?
Thanmayi Godithi 10,570 Reputation points Microsoft External Staff Moderator

2026-06-16T07:33:51.2566667+00:00

Hi Ryan Legg ,

Can you please post a new question on the Q&A so that we can investigate the issue.

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Tenant Errors Recieved

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