Microsoft bookings not showing correct dates

Question

I am having big issues with the bookings page that Microsoft offers. I put in a clear date range for my meetings and it will only display availability on 10th February (which is not one of the dates i am selecting). I used this successfully previously so unsure why it has become unusable. Any help very welcome. Moved from: Microsoft 365 and Office | Other

Answer 1

Dear @Beckie Sugden,
Thanks for the update.

I recommend following steps to check availability options:

• Go to Bookings > Services > [Your Service] > Edit service > Availability Options > Choose “Custom hours” or “Bookable when staff are free.”
• If using “Custom hours,” click “Set different availability for a date range” and enter your desired dates.
• Save and publish the changes.

Also, please check:

• Staff working hours cover the selected dates (Bookings > Staff > [Staff Name] > Availability).
• The booking page time zone is correct (Bookings > Booking Page > Region and time zone settings).
• “Always show time slots in business time zone” is disabled if you serve clients in multiple time zones.
• Scheduling policy settings (lead time and max lead time) don’t conflict with your intended range.

I truly appreciate your patience and understanding. If you have any further questions or need further clarification, please feel free to reach out. I'm looking forward to hearing from you. 

Thank you for your cooperation.

Answer 2

Dear @Beckie Sugden,

Thank you for posting your question in the Microsoft Q&A forum. I understand that you’ve set a clear date range for your Bookings service, but the booking page is only showing availability on 10 February, which is not one of the dates you selected.

Typically, in Microsoft Bookings, availability is controlled by multiple settings. Even if a service has a specific date range, it can be overridden by higher‑level settings such as: Business hours for the booking page, Staff working hours, Time zone configuration. If any of these do not match your selected date range, the booking page may only show a single unexpected date or ignore the range entirely.

To better assistance, could you please confirm:

Is the availability set inside the Service settings, not only under the Booking page?

Do the staff members assigned to this service have availability covering the selected dates?

Has anything changed recently with: Business hours, Staff working hours, Time zone or regional settings?

Does the same behavior appear when viewing the booking page in a private/incognito browser window?

Is the booking page showing the correct time zone (globe icon on the booking page)?

Your detailed response will help us diagnose and investigate the issue more efficiently.

I truly appreciate your patience and understanding. If I misunderstood what you’re looking for, feel free to let me know or share a screenshot. I’d be happy to help further!

I'm looking forward for your reply. Thank you for your cooperation.

Answer 3

If your Microsoft Bookings page is not displaying the correct dates for availability, there are a few steps you can take to troubleshoot the issue:

1. Check Availability Settings: Ensure that the date range you have configured is set correctly. You can do this by navigating to the service settings of the specific service you are trying to manage and selecting the availability options. Make sure the correct date range is entered and that it is not being overridden by any other settings.
2. Review General Availability: Confirm that the general availability settings for your service are not conflicting with the specific date range you have set. If you have multiple date ranges configured, ensure that they are set up correctly and that the intended date range is prioritized.
3. Refresh the Page: Sometimes, simply refreshing the bookings page can resolve display issues. Ensure that your browser cache is cleared as well.
4. Check for Updates: Ensure that there are no ongoing issues with Microsoft Bookings by checking the Microsoft 365 service health status. Occasionally, service disruptions can affect availability displays.
5. Contact Support: If the problem persists, consider reaching out to Microsoft support for further assistance, as they may be able to provide insights specific to your account or settings.

By following these steps, you should be able to identify and resolve the issue with your bookings page displaying incorrect dates.

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References:

• Configure service availability in Microsoft Bookings
• Customize and publish your booking page