Server storage exceeded

Joshua Scholl 6 Reputation points

I just purchased Microsoft Office 19 and tried saving my first file. It said failed to upload: exceeded storage quota. I don't know why this is happening or how to fix it. I have windows 10 and 100GB memory on my drive.

Word Management
Word Management
Word: A family of Microsoft word processing software products for creating web, email, and print documents.Management: The act or process of organizing, handling, directing or controlling something.
907 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Emily Hua-MSFT 27,591 Reputation points

    @Joshua Scholl
    According to your description, do you have Microsoft Office 2019?

    Where do you save the first file?
    The error message indicates it's going to a remote location.

    Please check whether the location that you saved to is under OneDrive folder.
    If yes, this issue is caused by insufficient space of OneDrive. The free space provided by each Microsoft account is 5G.
    Then you could clean it up to free up space.

    Or you could backup the data on your local OneDrive folder, then stop OneDrive from backing up your files. This cation could cancel syncing the files in this save location to OneDrive.

    Any updates, you may feel free to post back.

    If an Answer is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.