Mic is not working on CloudPC

Question

I've checked in settings > Privacy Mic is already enabled but still CloudPC is not able to detect mic from Host Macbook. I've already checked settings from Macbook's 'Windows app' Microphone access is already enabled.

Answer 1

Hi Mrugesh Tank,

Just checking in to see whether the issue has been resolved or let me know if you need any further assistance from my side.

Answer 2

Hi Mrugesh Tank,

As far as I know, the most common reason for this behavior is that the CloudPC session is not correctly passing through the host device’s audio input. This can happen if the Remote Desktop client is not updated or if microphone redirection is disabled at the CloudPC level.

As a first step, ensure that you are using the latest version of the Windows App (Remote Desktop client) on your Mac. Outdated clients may not fully support microphone redirection. Next, check the CloudPC configuration in the Microsoft 365 admin portal to confirm that audio and microphone redirection are enabled for the session. You can also verify that the microphone is selected as the default input device inside the CloudPC by going to Settings > System > Sound.

If the issue persists, try restarting both the host Mac and the CloudPC session, as cached settings sometimes prevent proper device mapping. Another useful step is to test with a different microphone or headset to rule out hardware-specific issues. In some cases, disabling and re-enabling microphone access in the Windows App settings can refresh the permissions and resolve the detection problem.

You can try and feel free to reply if you need further information. If you find this answer helpful, please consider clicking Accept Answer so I know your issue has been resolved.

Jason.

Answer 3

If your microphone is not working on CloudPC despite being enabled in both the Windows settings and the MacBook's microphone access settings, you may want to check the following:

1. Device Settings: Ensure that the correct microphone is selected in the CloudPC settings. Sometimes, the system may default to a different audio input device.
2. Permissions: Double-check that the CloudPC application has the necessary permissions to access the microphone. You can do this in the Windows Privacy settings.
3. Restart Applications: If changes were made to the microphone settings, try restarting the CloudPC application or the entire CloudPC environment to ensure the settings take effect.
4. Check for Updates: Ensure that both the CloudPC and the host MacBook are running the latest updates, as updates can sometimes resolve compatibility issues.
5. Test with Other Applications: Try using the microphone with other applications on the CloudPC to see if the issue is specific to one application or if it is a broader problem.

If the issue persists after these checks, further troubleshooting may be required, such as checking for any audio drivers or settings specific to the CloudPC environment.

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References:

• Microphone support for browser apps
• The speaking participant's microphone has a problem