Authentificator horrible

Question

Hi I just want to get rid of the method of the authentificator, is just not working for me I want go to just my Password and maybe a phone number to receive text codes but the authentication app is just horrible, so frustrating, please help, I can’t turn it off because is asking me for the number of the authentificator and I don’t have it anymore I mean I delete the app I can’t get in and when I try to change the method is asking me for some code that I can’t receive anymore

Answer 1

To remove the Microsoft Authenticator app as a method of authentication, you will need to access your account settings. Since you no longer have access to the Authenticator app, here are some steps you can take:

1. Use the Recovery Options: If you have set up alternative recovery options (like a backup email or phone number), try to use those to receive a verification code.
2. Account Recovery Form: If you cannot access your account through the usual methods, you may need to fill out the Microsoft Account Recovery Form. Provide as much information as possible to help verify your identity.
3. Contact Microsoft Support: If you are still unable to access your account, consider reaching out to Microsoft Support for assistance. They can help you with the recovery process and may provide additional options to change your authentication methods.
4. Wait for Lockout to Expire: If you have attempted too many times to access your account, you may need to wait for a temporary lockout to expire before trying again.

Once you regain access to your account, you can change your authentication methods to use just your password and phone number for text codes.

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References:

• Frequently asked questions about Microsoft Entra multifactor authentication
• Authentication methods in Microsoft Entra ID - Microsoft Authenticator app