Problem with 365 Basic

Question

I have bought 365 Basic but I have not received the install button. What can I do please.

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

The "install" button to download Office apps on your desktop?

Please note that the Office 365 Basic plan only includes 100GB of OneDrive Cloud Storage and 100GB of Outlook E-mail Storage.

To use the desktop version of Office applications, you will have to buy Office 365 Personal or Family Subscription or a perpetual version of Office, such as Office Home 2024.

For reference, see: Compare Office 365 Plans.

https://www.microsoft.com/en-us/microsoft-365/onedrive/onedrive-plans-and-pricing

Answer 2

If you have purchased Microsoft 365 Basic but have not received the install button, there are a few steps you can take:

1. Check Your Subscription: Ensure that your subscription is active and that you are logged in with the correct account associated with your Microsoft 365 Basic purchase.
2. Access Microsoft 365 Apps: If you are signed in with your Work or School account and do not see the install button, you may need to contact your Microsoft 365 administrator to ensure that a license is assigned to you.
3. Use Microsoft 365 Online Apps: If you have Microsoft 365 for Business Basic, note that it does not include Office applications to install, but you can use Microsoft 365 Online apps instead.
4. Visit the Installation Page: Go to the Microsoft 365 installation page to check if the install button appears there after logging in with your account.

If these steps do not resolve the issue, consider reaching out to Microsoft support for further assistance.