Microsoft Cloud Storage count issue

Question

Microsoft Cloud Storage count issue

Remy S 0

Hello, i signed up and i am paying for a microsoft 365 BASIC account just to have more space for my emails.

When i look in my outlook account, i have only 5 Gigabytes instead of the 100 G i am paying for (see Screenshot From 2026-02-13 13-46-32.png).

When i go to the Cloud account at https://account.microsoft.com/services

then i can see the full 100 GB and it says outlook uses 4 GB from these (see Screenshot From 2026-02-13 13-46-36.png)

Is there a way for microsoft to fix the display of the storage count in the email address and stop spamming my screen with "Buy more cloud storage" when i have done so already 5 days ago ??

[Moved from Microsoft 365 and Office | OneDrive | For home | Android]

Anonymous

2026-02-16T04:43:40.52+00:00
Hi! It looks like your Microsoft 365 subscription is active, but Outlook is still showing the old 5 GB limit. This is usually just a display/refresh issue between Outlook and Microsoft 365 online.

Here’s what you can try:

Sign out and back into Outlook – sometimes it updates the storage info after a fresh login.

Check for updates – make sure you’re using the latest version of Outlook/Office.

Clear cache – in the desktop app, clearing the cache can help Outlook refresh storage info.

Restart your device – a simple restart often resolves these display glitches.

If it still shows 5 GB and keeps prompting to buy more storage, contact Microsoft Support with your subscription details and screenshots. They can push a refresh to your account so Outlook correctly shows the 100 GB limit.

This is a common issue, and support usually fixes it quickly.

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Anonymous

2026-02-16T04:43:40.52+00:00

Hi! It looks like your Microsoft 365 subscription is active, but Outlook is still showing the old 5 GB limit. This is usually just a display/refresh issue between Outlook and Microsoft 365 online.

Here’s what you can try:

Sign out and back into Outlook – sometimes it updates the storage info after a fresh login.

Check for updates – make sure you’re using the latest version of Outlook/Office.

Clear cache – in the desktop app, clearing the cache can help Outlook refresh storage info.

Restart your device – a simple restart often resolves these display glitches.

If it still shows 5 GB and keeps prompting to buy more storage, contact Microsoft Support with your subscription details and screenshots. They can push a refresh to your account so Outlook correctly shows the 100 GB limit.

This is a common issue, and support usually fixes it quickly.

Answer 1

Hi Remy,

Good day. I'm Jhun an independent advisor. In regards with your OneDrive storage conflicts, It looks like a display/sync mismatch between two different storage indicators in Microsoft’s system. Your Microsoft Account storage shows 100GB shown at https://account.microsoft.com/services is your actual storage. And the Outlook Mailbox quota display that shows 5GB is sometimes an unsync display. This sometimes still shows the old free-tier limit. It may also show the base mailbox limit before expansion is applied. Follow these steps below:

A. Confirm first that you’re logged in to the correct account.

Make sure:

The email address in Outlook exactly matches the account that has the paid subscription.
You don’t have multiple Microsoft accounts signed in.
No work/school account is interfering.

B. Force account refresh.

Log out of Outlook completely.
Clear browser cache.
Log back in.
Or try a private/incognito window.
Sometimes the quota display is cached.

C. Check Mailbox storage page directly.

Go to https://outlook.live.com/mail/0/options/general/storage
If this page shows 100 GB, it’s just a UI bug.

D. Wait 5–7 days. Microsoft storage upgrades sometimes take up to a week to fully propagate across:

Outlook Web
Mobile apps
Storage dashboard
You mentioned it’s been 5 days, you’re right at the edge of that window.

Regards,
Jhun

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Microsoft Cloud Storage count issue

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