Parental Consent problem

Question

My account is stuck in a family group with parental consent from an old organizer account that no longer exists. I cannot access this account and need consent removed so I can leave the family.

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Moved from: <Microsoft System Center | Other>

Answer 1

Hello waffle,

Thank you for posting your question on Microsoft

Because this is just a Community Forum and we do not have access to your account to remove your account from the family group. This request may require sensitive personal information, it is best to contact Microsoft Support chat for further assistance about your issue. 

1. Open a website link - Contact - Microsoft Support 
2. In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below. 
3. In this section, you will need to sign in to your Microsoft account. 
4. Select "Microsoft 365 and Office" under Products & Services, select "Technical Support" as the category, and click to confirm 
5. You can select " Chat with a support agent in your web browser " to access the chat window. 

Answer 2

If your account is stuck in a family group with parental consent due to an old organizer account that no longer exists, you may need to contact Microsoft Support for assistance. Unfortunately, Azure AD B2C does not provide a built-in way to remove parental consent without the organizer's account being accessible. You can explain your situation to support, and they may be able to help you remove the parental consent or guide you through the process of leaving the family group.

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References:

• Manage user access in Azure Active Directory B2C