not receiving e mails

Question

i cant receive e mails , after i changed from o2 to vodafone

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

May I please know if you are able to send emails?

Open any web browser and sign in with your Microsoft account here - https://outlook.live.com/

See if you can send or receive emails online.

If it works, please let us know which app or service you are using to send or receive your Outlook emails. For example, are you using Outlook on a Windows PC, the Outlook mobile app, or another app to receive emails?

Answer 2

From Vodaphone: Set up your phone for email

Answer 3

If you are not receiving emails after changing your mobile network from O2 to Vodafone, there are a few steps you can take to troubleshoot the issue:

1. Check Email Settings: Ensure that your email settings are correctly configured for the new network. This includes checking the incoming and outgoing server settings.
2. Verify Connectivity: Make sure that your device has a stable internet connection. You can try switching between mobile data and Wi-Fi to see if that resolves the issue.
3. Check for Rules: Sometimes, email rules can divert incoming messages. Make sure there are no rules set up that might be affecting your email delivery.
4. Use the Microsoft Connectivity Analyzer: This tool can help identify connectivity issues with your email server. If you are using a mobile device, ensure that the email service is configured correctly and is responding.
5. MX Records: If you are using a new domain, ensure that the MX records are correctly set up in the DNS settings. This can affect email delivery.

If the problem persists, you may want to contact your email service provider or Vodafone for further assistance.