https://cleverhub.clevertronics.com.au/ has critical error after i updated a plugin - can we restore to a backup from last week?

Question

Hi I've updated the wordpress site:

https://clevertronics.azurewebsites.net/ However one of the plugins i updated caused a critical error - would I be able to restore a backup and should this fix the issue? Thanks - URGENT

Would I just restore the site or do I need to restore the database too??

Answer 1

Hello Mark Bernard Thank you for posting your query on Microsoft Q&A platform.

Yes, Microsoft officially supports restoring an Azure App Service backup to recover a WordPress site after a faulty update (including plugin updates).

If a WordPress site hosted on Azure App Service encounters a critical error after a plugin update, the supported resolution is to restore the App Service backup created before the update. Restoring the backup rolls the application files back to a known‑good state, which includes the WordPress core, themes, and plugins that were present at the time of the backup.

• An App Service backup can be restored by overwriting the existing app.
• Restoring a backup returns the app to the exact state it was in at the time the backup was taken.
• This is the supported recovery method when an update causes application issues.

Reference: https://learn.microsoft.com/azure/app-service/manage-backup

• App Service backups can include a linked database (such as Azure Database for MySQL) when configured.
• If the database was included in the backup, it is restored together with the app.
• If the database was not included, database restoration must be handled separately using the database service’s native restore capability.

So, restoring an Azure App Service backup taken before the plugin update is the correct and supported way to recover from a WordPress “critical error” caused by that update.

Restore the App Service backup first.

Restore the MySQL database only if it was changed or not included in the App Service backup.

Thanks,

Suchitra.