Outlook problem

Question

when trying to open an activity already created, the outlook just reinitiate.

Answer 1

Hi John thanks for connecting.

Answering your 3 questions:

1- activity meaning calendar event or task

2-I do use Outlook app on the desktop, where users the problem, but through the web app “outlook.com” the problem doesn’t exist

3-outlook close and reopen.

Answer 2

Hi, I'm John! I will help you with this.

To help narrow down the issue:

1. When you say “activity,” do you mean a calendar event, a task, or something else?
2. Are you using Outlook desktop app or Outlook on the web?
3. Does Outlook fully close and reopen, or does it just refresh?

---

If you haven't tried anything yet please start by:

Restart your PC:

• This helps refresh any background Outlook or connection issues.

Reset the new Outlook app:

• Press the Windows key and search for Outlook.
• Right-click on it and select "App Settings".
• Scroll down to the Terminate section and click "Terminate".
• Then scroll down to the Reset section and click "Reset".
• Wait a moment, then try opening the app again to see if it works.
• If the issue persists, go back to the same settings, scroll down to the Reset section, and click on "Reset" (confirm the action if prompted).
• Restart your PC and test.

Check for Windows updates:

• Sometimes system updates include fixes for Outlook connectivity issues.
• Go to Settings > Windows Update, then click Check for updates.

Try Outlook on the web:

• You can also sign in at https://outlook.com to make sure your account itself is working fine.

---

If the issue persists, please provide more details by answering my questions.

Click "Add comment" below to let me know.

Regards,

John J.D.