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Billing Problem

Fujitsu Laptop 0 Reputation points
2026-02-17T10:24:30.0566667+00:00

I have paid my annual subscription on Feb 13 and my account says the next payment is due Feb 13 2027 but I am getting popups saying to pay my account before I lose service. How best to deal with this?

Microsoft 365 and Office | Other

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  1. Tin Luna 25,450 Reputation points Independent Advisor
    2026-02-18T00:04:18.3466667+00:00

    Hello. Just checking if everything is good now? Thanks.

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  2. Tin Luna 25,450 Reputation points Independent Advisor
    2026-02-17T11:09:41.6033333+00:00

    Greetings!

    This is Tin, looks like you're seeing popup saying to pay again even you just renewed your subscription. May I know where are you seeing this popup? If its on the MS Office app, please try to sign out and sign back in your account on that app, to do that, please click File then click Accounts, then please sign out, restart the app, then please sign back in.

    Please let me know the result.

    You can also check the status of your subscription from https://account.microsoft.com/services

    Thanks,

    Tin

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  3. Tin Luna 25,450 Reputation points Independent Advisor
    2026-02-17T11:08:26.0866667+00:00

    Please see the answer above. Thank you.

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