unrecognized charge

Question

I get billed 10.59 on my credit card each month for Microsoft XBOx. No one in my family can identify the account it is related to. Need help canceling

Answer 1

Hello Kevin Meadows,

Thank you for posting your question in the Microsoft Q&A forum!

I understand that you are having issue with unrecognized charge. I truly understand how you feel. Let me assist you further.

I am so sorry for the incontinent it might cause. Please understand for me that I would like to help you. But this community is a user-to-user forum, and I don't have access to the user's data and I'm not authorized to do so. I suggest you contact the Microsoft Customer Service team directly for the best assistance.

To contact Microsoft Support:

1. Visit this site: Contact – Microsoft Support
2. Type Contact in the search box.
3. Now, click on Get Help and select Contact Support or enter below to contact support.
4. Go to the Products & Services tab and choose the Microsoft 365 & Office category.
5. On the Category tab, choose Manage my subscription.
6. Go to Confirm.
7. You can now choose the Chat with a support agent option in your web browser.

The following images indicate in detail the steps to contact them:

Please note that the chat support team only works during certain working hours. Therefore, if the last window indicates that you are unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

To refund and check for refund eligible you can refer to this website, follow the steps instruction:

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

I hope this will help with your situation. Please feel free to reach back if you have further update or more questions.

Best Regards,

Answer 2

How to cancel my subscription?

Answer 3

I think that charge is just a ghost Xbox sub stuck on some old MS acct… try　account.microsoft.com/billing with the card’s last4, it usually drags the hidden profile out.

if it still shows nothing, open a billing case there and theyy can trace the backend entitlment and shut it off for you… hope this helps a bit.