Blocking a sender

Question

Outlook is blocking my medical insurance company from sending me email. Please unblock the following address:

******@member.account.notify.zilverton.com

Answer 1

Hi. I'm Brian and I'll try to help.

Who is your mail provider - that is, what follows the @ in your address. The problem you describe is not a classic Outlook for Windows problem, it's a mail provider problem. You must contact your mail provider to resolve this. If your address uses a Microsoft domain (like @hotmail.com, @outlook.com, @msn.com, @live.com), then contact Microsoft at https://support.microsoft.com/contactus.

Answer 2

To unblock a sender in Outlook, you will need to manually add the sender's domain to the Blocked Senders list. However, since you mentioned that your medical insurance company is being blocked, you might want to ensure that their domain is not mistakenly added to your blocked list. Here’s how you can unblock the sender:

1. Open Outlook and right-click on an email message from the sender you want to unblock.
2. Point to Junk E-mail, and then select Junk E-mail Options.
3. Go to the Blocked Senders tab.
4. Look for the sender's email address or domain in the list. If you find it, select it and click Remove.
5. Click OK to save your changes.

If the sender is not listed in the Blocked Senders list, you may want to check your Junk Email folder to ensure that their emails are not being directed there. Additionally, you can add the sender to your Safe Senders list to ensure their emails are not blocked in the future.

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References:

• There's no shortcut menu command to add a sender's domain to the Blocked Senders list in Outlook