Windows License Errror

Question

Windows License Errror

Kicki Andersson 20

Hello I have a issue with the Windows License and that are a error who stopp update to Windows 11 from Windows 10 I have share two screen shots for this issue, let me know the problem

Best Regards Kicki Andersson

Device Name DESKTOP-7K4KJCT Processor 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz Installed RAM 8,00 GB (7,65 GB usable) Storage 477 GB SSD WDC PC SN530 SDBPNPZ-512G-1006 Graphics Card Intel(R) Iris(R) Xe Graphics (128 MB) Device ID CF69BECF-666C-4860-9A68-55D7DA245D0D Product ID 00326-10000-00000-AA694 System Type 64-bit operating system, x64-based processor Pen and touch No pen or touch input is available for this display

Kicki Andersson 20 Reputation points

2026-02-18T08:25:12.69+00:00

Hello I have done all this already this issue have been for a long time
Kicki Andersson 20 Reputation points

2026-02-18T08:48:19.8033333+00:00

But I have done this all and the update was working automatic for Windows 10 until you close the support after that I have set up the new rutins you shared and the update of Windows 10 works but not the activating
Kicki Andersson 20 Reputation points

2026-02-18T09:01:54.6533333+00:00

But how can Windows 10 still been working with update even that the general support have been closed, with the new rutins you get as information for update even in the futher, but not Windows 10 to 11 this issue have been for a long time I mean that is the same license and system
Kicki Andersson 20 Reputation points

2026-02-18T09:05:31.91+00:00

Can someone explaine why Windows 10 works even after the general support, I have set up for update after the support closed but not update to Windows 11
Kicki Andersson 20 Reputation points

2026-02-18T09:15:15.6266667+00:00

This is Cyber scam if the license update have running since 2010 without issues and now I have for a long time not could activated the license for Windows 11

I have try everything trust me in my own PC but if the issues come from outside is that more complicated

Answer accepted by question author

DaveM121 891K Independent Advisor

1

Your hardware is all indicated as Windows 11 compatible, are you offered the free upgrade to Windows 11 in the Updates section of the Settings app, and if so ,is that failing, and what error is indicated.

2

With regards to Windows Activation:

A

Please provide a screenshot of the WIndows licence error you are seeing.

B

Click your Start Button, type cmd then right click Command Prompt and choose 'Run as Administrator'

Run or paste this command and hit Enter:

slmgr.vbs /dlv

Please post a screenshot of the resulting dialog

DaveM121 891K Reputation points Independent Advisor

2026-02-18T09:15:07.29+00:00

The most successful method to upgrade to Windows 11 is to use the Windows 11 ISO.

Please ensure you download the ISO in the same language as you use for the Windows UI, follow the steps, this is then not like re-installing Windows, it is just like an update and your personal files, settings and installed software will not be affected.

Click this link:

https://www.microsoft.com/software-download/windows11

to download the Windows 11 ISO

When the ISO file completes downloading

Disconnect from the Internet

Disconnect all external devices with the exception of a mouse or keyboard.

Temporarily disable any 3rd party Anti-virus you may have installed

Then, in Windows File Explorer, double click the ISO and then run Setup.exe and select the Install option.

Very Important - ensure you select the option to keep your files and apps.

1 additional answer

Your answer

Kicki Andersson 20 Reputation points

2026-02-18T08:25:12.69+00:00

Hello I have done all this already this issue have been for a long time
Kicki Andersson 20 Reputation points

2026-02-18T08:48:19.8033333+00:00

But I have done this all and the update was working automatic for Windows 10 until you close the support after that I have set up the new rutins you shared and the update of Windows 10 works but not the activating
Kicki Andersson 20 Reputation points

2026-02-18T09:01:54.6533333+00:00

But how can Windows 10 still been working with update even that the general support have been closed, with the new rutins you get as information for update even in the futher, but not Windows 10 to 11 this issue have been for a long time I mean that is the same license and system
Kicki Andersson 20 Reputation points

2026-02-18T09:05:31.91+00:00

Can someone explaine why Windows 10 works even after the general support, I have set up for update after the support closed but not update to Windows 11
Kicki Andersson 20 Reputation points

2026-02-18T09:15:15.6266667+00:00

This is Cyber scam if the license update have running since 2010 without issues and now I have for a long time not could activated the license for Windows 11

I have try everything trust me in my own PC but if the issues come from outside is that more complicated
DaveM121 891K Reputation points Independent Advisor

2026-02-18T09:15:07.29+00:00

The most successful method to upgrade to Windows 11 is to use the Windows 11 ISO.

Please ensure you download the ISO in the same language as you use for the Windows UI, follow the steps, this is then not like re-installing Windows, it is just like an update and your personal files, settings and installed software will not be affected.

Click this link:

https://www.microsoft.com/software-download/windows11

to download the Windows 11 ISO

When the ISO file completes downloading

Disconnect from the Internet

Disconnect all external devices with the exception of a mouse or keyboard.

Temporarily disable any 3rd party Anti-virus you may have installed

Then, in Windows File Explorer, double click the ISO and then run Setup.exe and select the Install option.

Very Important - ensure you select the option to keep your files and apps.

Answer 1

It seems you are experiencing a Windows licensing issue that is preventing you from upgrading from Windows 10 to Windows 11. One common error related to licensing during an upgrade is the "Windows is not genuine" error, which can occur due to various reasons, including issues with the licensing service or hardware ID information.

To resolve this issue, you can try the following steps:

Merge the profilelist.reg file: If you have a profilelist.reg file, right-click it and select Merge.
Restart your computer: After merging the file, restart your device.
Activate Windows: Check if the activation status has changed and if the issue is resolved.

If the problem persists, you may need to contact Microsoft support for further assistance. They can help you gather the necessary information to diagnose the issue more effectively.

References:

Windows is not genuine error

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Windows License Errror

1 additional answer

Your answer